We take abuse of our network seriously and investigate every valid report.
What to include
- The IP address or domain involved
- The type of abuse (spam, phishing, malware, brute force, DDoS, copyright…)
- Evidence: full email headers, log excerpts with timestamps and time zone, or URLs
- Your contact details if you would like a response
How to report
Email [email protected] with the subject “Abuse report”, or open a ticket. For copyright complaints, include the information required by applicable law.
What happens next
We forward the report to the customer and require them to resolve it. Serious or repeated violations of our Acceptable Use Policy can lead to suspension.
